Refund & Exchange Policy 

1. Eligibility for Refunds

• Refund requests must be made within 7 days of receiving your order.

• To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

2. Non-Refundable Items

• Perishable goods, digital downloads, and gift cards are non-refundable.

3. Refund Process

• Once your return is received and inspected, we will notify you via email.

• If approved, the refund will be processed to your original payment method within 7–14 business days.

Exchange Policy

1. Eligibility for Exchanges

• Exchanges are accepted within 7 days of purchase for defective or incorrect items.

• Items must be unused and in original packaging.

2. Process

• Contact our support team at [Your Email/Support Contact] to initiate an exchange request.

• Once approved, ship the product back to us, and we will send the replacement after inspection.

3. Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or sent in error.

Need help?

Contact us at Info@pises.org for questions related to refunds and returns.